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Terms of Use

Draft, not in force — last revised 2026-09-21

These terms govern your use of an Eclypsion ID account and of the Eclypsion products you reach through it. By creating an account you accept them.

1. Who you are contracting with

You are contracting with ECLYPSION LTD, a company registered in England and Wales under number 17469998, whose registered office is at 128 City Road, London, EC1V 2NX, United Kingdom. We trade as Eclypsion. The registered office is a service address rather than premises we occupy; post sent there reaches us.

Your contract is with the company, not with its founders personally.

Unresolvedan email address that reaches us. Regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002 requires one of anyone trading online, and the address filed at Companies House is a personal mailbox we will not publish here. Until a mailbox on our own domain exists this clause is incomplete, and an incomplete clause in a contract is worse than an incomplete one in a policy.

2. What we provide

Eclypsion ID gives you one account and one or more workspaces. A workspace is the thing that owns data: products are switched on for a workspace, and your role in that workspace decides what you can do.

The products reached through it — the CRM and the chatbot builder — are in development. We do not commit to any level of availability, and features may change or be withdrawn while that is true.

3. Your account

  • Give a working email address. It is how we send verification codes, password resets and security notices, and there is no other route to your account.
  • Your credentials are yours. Do not share them, and do not use someone else's.
  • One person, one account.
  • Tell us truthfully which country you are in. Section 4 explains why this is not a formality.
  • You must be at least 16. A contract with a minor is voidable by the minor in England and Wales, so this is a term we choose rather than one anybody can assume. We do not ask your date of birth; if we learn an account belongs to someone younger, we close it.

4. Where we are not allowed to provide the service

UK sanctions law prohibits making customer relationship management software and project management software available to a person connected with Russia, or for use in Russia. Schedule 3IA of the Russia (Sanctions) (EU Exit) Regulations 2019 names both kinds of software; Chapter 4N, in force since 24 April 2025, is the prohibition. "Making available" covers software delivered as a service, so this applies to a self-service sign-up with nobody from our side involved.

So:

  • We ask which country you are in, and we check it against the country reported for your connection.
  • If either indicates a restricted country, registration is refused. We do not say which signal fired, because that would be instructions for getting round a sanctions control.
  • Declaring a country falsely is a breach of these terms. It may also be a criminal offence, and it is not one we can waive.

We may refuse or close an account where continuing would breach sanctions, export control, or any other law that binds us.

5. Your data and other people's data

You keep your workspace's data. We do not sell it, and we do not use it to train models.

When you put data about other people into a product — your contacts, your customers, your employees, the people who message your bot — you decide what is collected and why. In data protection terms you are the controller and we are your processor.

Unresolveda data processing agreement is required before we may lawfully accept personal data on your instructions, and we do not have one yet. Until it exists, loading other people's personal data into these products is not something either side should treat as covered. Article 28(3) binds us the same way towards the providers we use, and those contracts are named in the privacy policy.

What we do with data about *you* is in the privacy policy.

6. Acceptable use

You must not:

  • use the service for anything unlawful, or to store or distribute unlawful material;
  • send marketing through the chatbot product without the consent or valid soft opt-in that the Privacy and Electronic Communications Regulations require, without identifying yourself as the sender, or without a working way to stop the messages — regulation 23 requires all three, and messenger direct messages count as electronic mail;
  • disable, remove or obscure the notice that tells a person they are talking to an AI system. The EU AI Act requires it, and a builder that let you switch it off would make us party to your breach;
  • attack the service or anyone using it: probing, brute force, denial of service, scraping at scale, or bypassing rate limits and the sign-up check;
  • resell or sublicense access, or share one account between several people;
  • attempt to obtain another person's data, or another workspace's.

We may suspend access without notice where continuing would cause harm, break the law, or put other customers at risk. Where the law allows us to tell you why, we will.

7. Balance and payment

The balance held by a workspace is prepayment for Eclypsion's own services and nothing else. Specifically:

  • It cannot be withdrawn, transferred to anyone, sold, or spent anywhere except with us.
  • It is not electronic money, not a wallet, and not a deposit. It is an advance payment for services we have agreed to provide.
  • It is repayable only where we do not in fact provide the services it was paid for.
  • It does not expire while the workspace exists, and we do not forfeit unused balance while it does.

Unresolveddeleting the last member of a workspace deletes the workspace, and today a positive balance goes with it — automatically, with no refund and no warning. That is why the sentence above says "while the workspace exists" instead of the plain promise it should say. Either the balance survives deletion or this section cannot make the promise; the first is the intended answer and it is a change to the product, not to this document.

Unresolvedno payment provider has been chosen, no prices are published, and there is no way to add balance. Until that changes, this section describes the rules that will apply rather than a service you can buy.

Unresolvedthis section carries none of the consumer distance-contract information the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require, including the 14-day cancellation right and what has to be said before digital content is supplied inside it. None of it is needed while nothing is sold; all of it is needed before the first subscription.

8. Support

Unresolvedthe only contact route we operate today is Telegram, linked from the company website. A written support address and a response time have to be decided before anyone can sensibly rely on this section.

9. Ending it

You can delete your account from your account settings at any time. The request gives you 30 days to change your mind; after that the account and the data described in the privacy policy are erased, and the deletion cannot be undone.

If you are the only member of a workspace, deleting your account deletes the workspace and everything the products hold for it. If there are other members, ownership passes to the longest-standing administrator, or failing that to the longest-standing member, and you are removed.

Unresolveda workspace whose other members are all guests has nobody to pass ownership to, and today the deletion stops there rather than completing or telling you. It has to do one of the two.

We may end your access if you break these terms, if the law stops us serving you, or if we stop offering the service. If we stop offering it, we will give you a reasonable period to export your data first.

10. Our responsibility to you

The service is provided as it is while it is in development, and we do not promise it will be uninterrupted or error-free.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, your rights under the Consumer Rights Act 2015 are not affected by anything written here.

Unresolveda liability cap, and the split between consumer and business customers, have not been decided. Both need a decision by the founders and a solicitor before this document is published — and more so while the party on our side is two people rather than a company, which is what a cap would be standing in front of. A cap pitched at or below the price is void against a consumer under section 57(3) of the Consumer Rights Act 2015, and against a business it has to survive the reasonableness test in sections 2 and 3 of the Unfair Contract Terms Act 1977, which section 2 of these terms is also subject to.

11. Changes to these terms

We will not change these terms silently. A material change is published with the date it takes effect.

Unresolvedthere is no mechanism to notify account holders of a change. Publication is the only notice we can currently give, which is weaker than a material change to a live contract deserves.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, you keep the protection of any mandatory law of your country of residence.